Liaison Guide - Command Center

As a Liaison in the Launch Command Center, you can view course and student information plus data related to their grades and progress in the course using one dashboard. The Command Center also acts as a tool to email students and their associated contacts, create custom contact log notes, and export data and reports associated with the dashboard.

Liaison Guide Lessons

How do I access the Account Progress Dashboard and what does it show?

To view the Account Progress Dashboard, click Admin, then select an account or subaccount. This will bring up the account menu where you will find the Command Center link.

Open

View the Account Progress Dashboard

Open

1. Dashboard Tab - Displays the Administrator Dashboard.

2. Exports tab - Displays a list of available exports and reports.

3. Last Dashboard Update - Displays a timestamp of the latest data sync with Canvas.

4. Student Search - Search the dashboard for either student name or preferred name. A minimum of three characters must be entered for the dashboard to begin to display results

5. Filters - A series of filters that allows you to further limit the results displayed in the dashboard. The available filters are: Grade Level(s), District(s), Building(s), Last Course Access Date Range, Last Submission Date Range, Last Contact Log Date Range.

6. Display Count - Indicates the number of students who are currently being displayed.

7. Student Legal Name - Displays the student’s legal name and preferred name if present. The Canvas User SIS ID is displayed as subtext.

8. Grade Level - The student’s grade level.

9. District - The student’s assigned district.

10. Building - The student’s assigned building.

11. Last Course Access - A timestamp that indicates the last time the student accessed the course. This will be blank if the student has not yet accessed the course. Note: Mobile access does not impact this value.

12. Last Submission - A timestamp of the student’s most recent submission to a graded assignment. This will be blank for students who have not yet submitted to an assignment.

13. Last Course Contact Log - A timestamp of the most recent course contact log note. This will be blank if no contact log note has been made.

How do I access the Individual Student Dashboard and what does it show?

From the Account Progress Dashboard, click on the name of any student to access the Individual Student Dashboard.

View the Individual Student Dashboard

You may return to the course dashboard by clicking Course Progress Dashboard in the upper left of the screen.

1. Breadcrumb - Indicates the name of the student you are currently viewing.

2. ID - The Canvas SIS ID of the student.

3. Next - Navigates to the next student in the course’s individual dashboard.

4. Contact tab - The student’s contact information and their associated contacts’ information.

5. Log History tab - The student’s email contacts and log notes.

6. Course Name - The name of the course and course type as subtext.

7. Score/Progress - The student’s current score. The icon next to the score is a hyperlink to the student’s individual grade page for that course.

8. Grade/Status - The letter grade as determined by the account or course grading schema.

9. 0-Point Asgmts - A count of all assignments that were assigned to the student in which the due date has passed and the score is 0. The View text is a hyperlink that will display the missing assignments and their due dates in a separate window.

10. Last Course Access - A timestamp that indicates the last time the student has accessed the course. This will be blank if the student has not yet accessed the course. Note: Mobile access does not impact this value.

11. Last Submission - A timestamp of the student’s most recent submission to a graded assignment. This will be blank for students who have not yet submitted to an assignment.

12. Last Graded - A timestamp of the student’s most recently graded assignment.

13. Welcome Call - A visual indication in the form of a “yes” or “no” value that indicates whether or not the student has a contact log note for that course. Mousing over this value will present a timestamp of when the note was made.

14. Last Course Contact Log Note - A timestamp of the most recent course contact log note. This will be blank if no contact log note has been made.

15. Email - Click this button to email the student and associated contact(s).

16. Log Note - Click this button to associate a contact log to the student.

How do I view student/observer contact information and the contact log history?

As a liaison you may access the student and observer contact information and contact log history information. Both of these tabs can be accessed from the Individual Dashboard.

View the Contact tab

1. Email - The student’s email address.

2. Contact Name - The name of the contact

3. Relationship - The relationship of the associated contact to the student.

4. Email/Phone - The provided email or phone number of the associated contact. Note: This information is provisioned in the dashboard by the API Administrator.

5. Notes - Any notes provided by the API Administrator attached to the associated contact. Example: “Prefers to be contacted in the evening after 5pm.”

View the Log History tab

1. Course Name - The name and SIS ID of the course.

2. Author Name - The name of the author of the contract entry along with SIS ID of the author.

3. Date - The date the contact log was created.

4. Type - The type of contact log. Example: Email, Welcome Call etc.

5. Details - A snippet of the contents of the contact log. You may expand this text to view the full contact log.

6. Pin - As an administrator you may pin contact logs to the top of the page. Solid color pins represent administrator pinned entries.

7. Export Button - A button that will export a full history of all contact logs for the user.

How do I send email messages from the dashboard?

To send an email to the student and/or their associated contacts, click Email on the Individual Student Dashboard.

• You can send an email to just the student, or the student and all associated contacts.

  • You cannot send an email only to an associated contact.

• The message subject line defaults to “Launch Notification” but you can change it.

  • The body of the email is plain-text format.

• Click Send to send the email and be returned to the Contact Log History tab.

• Every email will be registered on the Contact Log History tab with the associated course, author, date, and contents of the email. Note: Emails are sent from an unmonitored email address that does not accept replies.

• If you have sent multiple emails with no response, then it is recommended to attempt a phone call to the associated contacts.

How do I create a Contact Log note?

Contact logs will be logged in the Contact Log History tab, and can be exported in a .csv file.

1. Click Log Note on the Individual Student Dashboard.

2. Select a message Type (required).

3. Choose a Course from the list that the student is actively enrolled in.

4. Enter your log entry in the text box, which is plain text only, and Save.

How do I search for students and filter the results?

The search feature allows you to search for a student by SIS ID, legal name, or preferred name. You can then filter the results by a number of criteria.

Search for a student

Command Center student search allows you to search by SIS ID, legal name, or preferred name. To begin searching, you must enter a minimum of three characters. The tool will immediately return an active list of all names that meet your search criteria. Example: The search term “Joh” will return John Adams and Rebecca Johnson.

Filter search results

Expand the Filter accordion to expose the Command Center’s available filters. The most recently filtered view is not saved when you navigate away from the Command Center. Note: Only objects within your view access are available to filter.

How do I export data?

You can export the dashboard and its data as well as access reports specific to the Liaison user role from the Exports tab at the top of the Account Progress dashboard.

1. Click New Report to start a new export. A visual status icon will appear to indicate that the export is being generated.

2. Upon completion, a blue CSV File link will appear next to the New Report button; click the link to download the .csv file.

Account Dashboard Export

The Account Dashboard Export .csv file contains all data in the Dashboard view that you are authorized to view.

• The .csv file does not include any sorting or filtering.

• The export file name will include a timestamp of when the export was generated in YYYYMMDD format.

• On each subsequent load of Command Center, the previously generated export will be available for download.

Liaison Student Enrollment Export

The Liaison Student Enrollment export contains student-enrollment-level information for your students.

• Each row represents one active student enrollment within a course.

• The report is not filtered either by column or live search, but will be sorted alphabetically by the student’s Canvas Sortable Name.

• The export file name will include a timestamp of when the export was generated in YYYYMMDD format.

• On each subsequent load of Command Center, the previously generated Liaison Student Enrollment Export will be available for download.

• Export data fields are detailed in the table below.
  
  

How often does Command Center data update?

Student canvas data is synchronized twice daily, once at 6am and again at 1pm. This synchronization includes the following data: Last Course Access, Last Submission, Last Contact Log, Last Graded, Score/Progress, Grade/Status,  and 0-Point Assignments.

These synchronization times also apply to data exports.

How do I see my at-risk students?

Each district may have different criteria for identifying at-risk students. The guide below outlines a scenario that you can use to find at-risk students using Command Center data. For the purposes of this guide the steps will be presented in Microsoft Excel, however you can also follow along in Google Sheets.

Scenario - Find At-Risk Seniors

1. Generate and download a ‘Liaison Student Enrollment Report’.

2. Open the file in Microsoft Excel.

3. Click the data tab, then click filter:

4. Click the down arrow on the ‘Grade level’ column, then select only 12 for the grade filter:

5. Click the down arrow on the ‘Course Score / Progress’ column and sort smallest to largest:

6. Your list will now show all enrollments for 12th graders in order from lowest to highest score. You can now take action on students who do not have a passing grade.

7. You may also choose to filter by ‘Marking Period’, ‘Building Name’ or any other column as needed by using the same steps outlined in step four.